What our Customers say...
Fire Damage Testimonials
This testimonial came from a job completion survey, the customer had given us a 10/10 on all areas and wrote us a review as well, this is what they had to say.
"Desiree responded quickly after our claim was made for a kitchen fire. She evaluated the damage thoroughly and was a great advocate for what she saw needed for cleanup and replacement. She and her crew Heather and Erika did a great job in cleaning. They were professional and very pleasant. Great job!!"
"Having been involved in various business organizations in Vancouver I am very familiar with the local SERVPRO team. From the executive team to the marketing and repair teams I feel they are very ethical, honest and committed to their clients and the community. They show 'real' concern and caring for their customers in a way that stands out. At the end of the day, they will get things done."
Marie rated SERVPRO of E. Vancouver / Clark Co. 10/10 on every category of our customer satisfaction form following her furnace fire. "I can't see any way of making improvements."
Tami is an Insurance Claims Manager. Tami's words in a phone call:
I have a prominent client with an estate that has suffered a large water loss. Hot water tank has blown up. The client is located in Washington State, however, the estate is located approximately three hours away via car ride. Tami was so confident in our service that she preferred we handle the mitigation and dry-out. With the great reputation that SERVPRO as a whole has, we were able to pass this loss on to a SERVPRO located in the territory of the estate. Insurance claims manager and the estate owner are very pleased.
"...SERVPRO East and West Vancouver/ Clark County went above and beyond both professionally and in all aspects of service. Our customers had been planning a camping trip with their family when a fire started, leaving their camping equipment damaged beyond repair. SERVPRO took it upon themselves to purchase supplies,to help our customers continue with the trip they had planned. It was so very thoughtful and something rarely seen. They were satisfied beyond there expectations and so were we."
"...Thank you again for taking such great care of our clients after their fire. We so appreciate the great service at a very stressful time for them."
"...Just wanted to thank you and let you know that I greatly appreciate all the hard work and dedication your company put forth in regards to our home. SERVPRO has made this horrible event so much more bearable and we couldn't have gotten through it without you."