Recent Posts

Top 4 Causes of Commercial Water Damage

5/29/2020 (Permalink)

Water damaged commercial restroom For a quick response, the latest technology, and the best customer service, call SERVPRO of Clark County at (360)254-0049, We’re here to help!

Leaks and cracks can turn into a downpour and flood an entire area or property.

Extensive water damage can happen very quickly. It only takes one broken pipe or a small roof leak to turn into a downpour that can flood an entire area or property.

If your commercial building is not in immaculate condition, you are at risk for water damage. By becoming familiar with the top 4 causes of water damage, you can be better prepared in case of an emergency and minimize lost revenue as a result of downtime.

Broken or Leaky Pipes and Drains: Your plumbing system is always at-risk for developing clogs, stoppages, and leaks. If a crack develops, it can spill 250 gallons of dirty water in your facility. This is especially dangerous in restrooms, where sewer water can be filled with hazardous waste.

Look for any outward signs of moisture, rusting, or cracking pipes. Additionally, always keep pipes insulated  if they are exposed to lower temperatures to prevent freezing.

Active leak detection systems can be valuable as they can detect and stop leaks from happening.

Sprinkler Systems: Commercial buildings are required by law to be equipped with sprinkler systems. The system works in conjunction with the fire alarm to turn on anytime the fire alarm is activated. This makes them very valuable in preventing fire damage, but simultaneously causes water damage in the process.

In addition, sprinkler systems can malfunction and cause water damage all on their own. Always check your sprinkler system for signs of damage or rust.

Appliances and Equipment: If your facility contains equipment or appliances that utilize water, such as air conditioners, washing machines, refrigerators or water heaters, leaks or breaks are a constant concern.

The best action you can take is to regularly inspect and maintain your equipment. Take preventative measures: replace water lines, re-caulk, and re-seal.

Roofs: Leaky roofs are the most common cause of water damage, especially in geographies that frequently experience hail or freezing temperatures.

If there is a large volume of water accumulating on your roof, you should probably have that inspected by a professional. One inch of water weighs almost five pounds and over time, this can cause strain and damage to your building. 

You can rely on SERVPRO of Vancouver/ Clark County if you experience any kind of water damage in your home or business.

My Sump Pump Failed, Now What Do I Do?

5/26/2020 (Permalink)

flooded bedroom If you experience a sump pump failure and need to call someone you can trust, call SERVPRO of Vancouver/Clark County (360) 254-0049

Not all areas of the country have basements, but here in the Pacific Northwest we certainly do. It’s smart to have a sump pump (or 2) in the lower spots in the basement. If you’re going to spend money to have a finished basement, it’s only smart to protect that investment by installing a relatively inexpensive (at least as it compares to the cost of a typical basement finishing project) water mitigation system. But like any mechanical system in your home, it’s not fail proof. In fact, all too often when they’re expected to perform to protect your home they fail and the consequences can be disastrous.

What do I do if my sump pump fails?

In most cases sump pumps fail during rain events. When that happens, the water usually seeps in through the foundation or basement walls and begins pooling in the lowest area of the basement, gradually rising as more water comes in. So what do you do at that point? Here are a couple of suggestions we have to help you navigate a difficult situation.

First, you’re going to need to get the sump pump fixed. A plumber is going to be necessary to get the sump pump back up and running. Immediately call a licensed plumber in your area and get on their schedule as quickly as possible. During rain events, it’s not unusual for many homes in the area to suffer the same fate as you, so plumbers will get booked up quickly. Act fast and call for their help!

Second, call SERVPRO of Vancouver/ Clark County. Make sure your sump pump is fixed before having the water removed; only once the source of the issue has been fixed can the restoration process begin.

Third, consider making a quick run up to your local hardware store to purchase a basement water pump. These pumps can operate continuously during the water event and suck up the water that is pooling and then transport it by hose into a bathtub or other drain. They can work in very little water (the one we linked works in 1/16th inch of water) and if the water stops it automatically shuts off so it doesn’t burn up. You can get a good water pump for under $100.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Vancouver/Clark County today at  (360) 254-0049 for your Certified: SERVPRO Cleaned consultation.

Commercial Spring Cleaning

5/18/2020 (Permalink)

SERVPRO employee cleaning drapes "#springcleaning" We know what clean looks like and where dust and allergens like to hide. Call for a SERVPRO certified clean.

Spring cleaning time is here, and that does not just include your home. As we head back to work, we know people will be spending more time at work than they do at home. Commercial properties deserve a thorough cleaning as well. This season brings allergies, coughing, sneezing and the buildup of dust is inevitable. From floor to ceiling we will clean your carpets, wipe down your fans, and disinfect during the process. We Are Here To Help! 

With the recent COVID-19 outbreak we understand that many employees are not comfortable going back to their place of employment as well as clients and customers coming in to shop. We are currently disinfecting and cleaning commercial properties to help you feel safe. We follow all of the CDC guidelines and we focus on wiping down touch points such as: 

  • Phones
  • Keypad
  • Handsets
  • Buttons on Equipment
  • Desk-tops
  • Knobs and Handles
  • Light Switches
  • Computer mouse and keypad

We also go around spraying with our top of the line electrostatic sprayer to make sure we hit points such as: 

  • Windows
  • Tops of cubicles
  • File cabinets, desktops
  • Behind furniture
  • Around equipment
  • Under desk

Make sure your office is disinfected and cleaned properly for your employees and clients. If your office needs a thorough cleaning, call SERVPRO of Vancouver/Clark County at (360) 254-0049

Why SERVPRO is Your Best Bet No Matter What The Damage is in Your Community.

5/18/2020 (Permalink)

Staff Photo No matter the loss... water, fire, storm, or mold we have the gear and will be right there.

The need for restoration services comes in many forms. Our emergency response team answers the call from residential and commercial properties after damage caused by water, fire, storm, and mold.


The potential for a water damaged structure comes from many sources. Plumbing issues, water tank seal failures, and even human error such as not winterizing pipes resulting in leaks or forgetting a faucet was on and overflowing a sink or tub.

Once the water loss happens in the home or business, it becomes progressively more contaminated. If it remains in the house over 48-hours, the water requires handling as a category three biohazard. Another issue, often with home-based water cleanup is the problem of missed moisture. For example, when a water spill occurs in a kitchen, the water migrates and follows the path of least resistance. It races behind baseboards, under sub-flooring or within wall cavities. If excessive moisture remains in any of these places, symptoms such as warped and buckled sheet rock, musty odors or mold create secondary damages that require mitigation, often at additional cost.

Our certified technicians have access to state-of-the-art water extraction equipment that enables them to avoid costly secondary damage from inadequate water cleanup. After the water removal phase, we dry and disinfect the property. SERVPRO technicians work hard to return your home or to its preloss condition.

Water has its own characteristic musty smell, and odor control is a large part of mitigation after flood damage. Drying and disinfection often lower foul scents in the home substantially, but residual odors sometimes remain. When this occurs, our certified Odor Control Technicians get to work and neutralize any remaining reminders of the water loss in the home.


When fire damage occurs, it is vital to begin cleanup efforts as fast as possible to stop the spread of soot throughout the property. Containment is something that needs to occur as quickly as possible to halt the traveling of soot to currently unaffected areas. Most often, It involves sealing off doorways and vents with heavy gauge plastic. If the HVAC was on after the fire, we make a note to inspect the duct-work for cleaning after the fire debris cleanup.

Once we finish the removal of charred items and clean the smoke residue with our specialized methods and professional-grade formulas; we turn our attention to eradicating the smoke odor from affected furnishings in the home. Items like upholstered sofas and chairs, window treatments, and carpeting all have the potential to retain foul smoke odors.

Our technicians undergo extensive training for the removal of all types of odors. SERVPRO has equipment such as thermal foggers and hydroxyl generators that work to neutralize foul scents. In some cases, it is necessary to apply multiple methods for complete eradication of odors.

After the completion of fire damage mitigation, SERVPRO finalizes the restoration services with any needed duct-work cleaning. We thoroughly address everything from the vent covers to the HVAC unit to ensure it is free of smoke odors.


Mold spores are present everywhere. Mold damage occurs when conditions are right for mold spores to germinate and grow. A leaky pipe, hydrostatic water problems in a basement or poor ventilation are all common reasons a mold colony came into being.

When SERVPRO handles mold remediation, we use our moisture detection equipment to determine ensure we catch every place mold is active in the home.

Much like when we contain a room after fire damage to stop the spread of soot, mold spores become airborne and spread during mold remediation. Containment lessens the chances of mold spores setting up home in another area of the property.

Because mold is usually the result of a problem with either excessive moisture or ventilation, our Applied Microbial Remediation Technicians know the signs that create favorable conditions for mold growth.

Upon the completion of mold removal efforts, the technicians wrap the project with the following actions:

  • We determine the reason for the infestation
  • Recommendations for repairs to inhibit any further mold issues from occurring
  • Application of antimicrobial sealer where we performed colony removal


Our certified technicians commit to approaching each job we do for our local Clark County community with compassion and lessening loss from fire, mold, water, or storm damage. You cannot get professional quality restoration services results with subpar equipment. We use state-of-the-art equipment and techniques as taught through The Institute of Inspection, Cleaning and Restoration Certification, a non-profit organization that maintains the best practices for the cleaning and restoration industry.

Using A Fire Extinguisher

5/14/2020 (Permalink)

"check this out" fire extinguisher If you have a fire and need cleanup from the flames or from extinguisher mess, you can contact SERVPRO® of Vancouver/ Clark County at 360-254-0049

An emergency is no time to be learning safety techniques; especially when that emergency is a fire. They spread quickly and before you know it they’re out of control. If you and your loved ones learn how to properly use a fire extinguisher prior to a fire, you could increase the chances of a speedy response and reduce the amount of damage or injury. OSHA (Occupational Safety and Health Administration) has a couple of informational pages on their website dedicated to this topic, but we would like to share some of the information with people who follow us.

In case of a fire, sound the fire alarm. If needed, call the fire department. Safety plans should be in place so that you can quickly identify a safe evacuation path; somewhere that won’t allow the fire, heat, or smoke to block the exit. Before a fire happens, the appropriate type of fire extinguisher should have been bought and placed somewhere where it can be quickly grabbed and used. It is always possible for a fire to flame up again after it has been extinguished, so once the initial flames have been put out back away to avoid being caught by a second blaze. Along these lines, if the extinguisher is empty and the fire is not out, evacuate the premises immediately of any people or animals. Once evacuated, contact fire officials if you haven’t already and wait for them to arrive at the scene.

When it comes to using a fire extinguisher, there is an easy way to remember exactly what to do. OSHA says you should just remember to P.A.S.S.

  • Pull - Pull the pin. This will also break the tamper seal.
  • Aim - Aim low, pointing the extinguisher nozzle (or its horn or hose) at the base of the fire.
  • Squeeze - Squeeze the handle to release the extinguishing agent.
  • Sweep - Sweep from side to side at the base of the fire until it appears to be out. Watch the area. If the fire re-ignites, repeat steps 2 - 4.

These steps will make it easy for adults and children to remember what to do in case of a fire.

Just remember that while it is possible for you to contain and extinguish a fire, it is important to know when to get out of a situation to keep yourself safe. Items are replaceable. People are not.

Information retrieved from

Bring Your Pets When You Have to Evacuate Your Home

5/1/2020 (Permalink)

Dog in poncho in rain We care about our pets and the preparedness for yours!

Southwest Washington doesn’t see a lot of storm activity but it’s a good rule of thumb to be prepared. If a storm requires people to evacuate, that means conditions are dangerous for the pets as well. For the safety of the pets, and the peace-of-mind of the humans,  SERVPRO of Vancouver/ Clark County shares tips from the Federal Emergency Management Association (FEMA). 

Preparing for Pet Evacuations:

  • Make sure the information on pets' tags is current
  • Fasten tags securely to the collars
  • Consider a microchip for the pet
  • In case you and your pet(s) are separated, have photos of yourself with each pet
  • Locate pet-friendly motels and shelters
  • Lists of all medications and conditions
  • Comfortable and secure carrier for each pet
  • Leash or harness for each pet
  • Copies of all prescription medication

Emergency Kits for Pets:

  • Proof of vaccinations, veterinary records
  • At least a 3-day supply of food and water for each pet
  • First-aid kit for pets
  • Treats and toys, especially favorite ones
  • Comfort objects, such as things that smell like you, thunder-shirts
  • Enough medication for 3 or more days

We recommend Ready.govfor more tips.

If your home suffers from storm damage or water damage, call us. We're Here for you® 24/7.

SERVPRO of Vancouver/ Clark County is independently owned and operated. Call for assistance at (360) 254-0049


Watch VS. Warning

5/1/2020 (Permalink)

Lightning, SERVPRO, Quote Know who to call this Spring should you experience any storm damage.

Call SERVPRO of Vancouver/ Clark County for your storm cleanup needs.

As we go further into spring, we can expect more heavy rains to come our way before summer arrives. In order to know how to be prepared for storms, we also have to know when to be prepared.

Severe Thunderstorm WATCH

A severe thunderstorm watch means that the potential exists for the development of thunderstorms which may produce large hail or damaging winds. A watch is issued by the SPC (Storm Prediction Center).

Severe Thunderstorm WARNING

A severe thunderstorm warning means that a severe thunderstorm is occurring or is imminent based on Doppler radar information or a reliable spotter report. A warning is issued by the local National Weather Services.

How Can SERVPRO Help?

Unexpected emergencies like severe weather call for immediate action. SERVPRO of Vancouver/ Clark County is the professional team near you that knows that immediate reaction to the disaster is important to helping you get your life back to normal.

Utilizing our 1-4-8 Service Response Guidelines*, we strive to:

• Contact you within 1 hour from notice of loss to arrange for service.

• Be on-site to begin mitigation services within 4 hours of notification.

• Provide verbal briefing of scope to you within 8 business hours of on-site arrival.

SERVPRO of Vancouver/ Clark County can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.

Call (360) 254-0049 for your storm damage needs.

Watch vs. Warning information is provided by NOAA (National Oceanic and Atmospheric Administration)

We’re Your Local Water Damage Specialists

4/23/2020 (Permalink)

Staff photo Our team lives and works in Clark County to serve you! We are your neighbors and friends, just call when you need us. (360) 254-0049

When water damage puts the things that matter most on the line, you need the very best help on their way. Knowing the easiest ways to contact the SERVPRO nearest to you is so important. Just visit on your computer, tablet, or mobile device or simply call (360) 254-0049 to get the team that’s faster to any size disaster.

We’re the leader in the water restoration industry and we’re here to give control back to homeowners, property managers, and even entire communities after the devastating effects of water. So whether you are responsible for 1,000 square feet or 100,000—be ready for the worst with the very best: SERVPRO of East Vancouver/ Clark County.

With a network of more than 1,700 franchises ready to help in the event of a massive water loss, our local team, owned by Paul and Melinda McGraw, has all the resources needed to take care of you. When you call SERVPRO, you’re calling a company that works with your insurance company and the insured, as well as thousands of commercial property owners in North America. SERVPRO® is a brand you can trust…and we’re just down the street.

Biohazard Cleanup and Restoration

3/24/2020 (Permalink)

Bio Hazard clean up team Servpro Vehicles Biohazard emergencies don’t always happen during regular business hours, and that’s why SERVPRO is available 24 hours a day,

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of East Vancouver/ Clark County are trained to safely clean and remove biohazardous substances and dispose of them properly in accordance with OSHA and local health regulations.

Equipped with the necessary safety apparatus and cleaning products, SERVPRO is here to help transform any unsafe environments back into clean, safe homes and offices.

Need Biohazard Cleanup?
Call Us Today (360) 254-0049

The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding, or other biohazards can be both dangerous and emotional. Specialized training and experience is key when choosing a cleanup company to resolve these circumstances.

The SERVPRO's trained technicians provide cleanup and recovery services for many biohazard situations. These include the following:

  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup
  • Sewage backups
  • Crime scene residues

Common Biohazard Scenarios

Sewage Backups

Sewage backups and dark water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. SERVPRO removes the sewage, contaminants, and moisture, and help ensure the structure is properly cleaned, disinfected, and deodorized.

Bloodborne Pathogens

SERVPRO removes and disposes of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Trained SERVPRO professionals clean, disinfect and deodorize the structure.

Methamphetamine Labs

SERVPRO realizes many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. SERVPRO follows federal and state guidelines to properly clean all surfaces.