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SERVPRO's Water Damage Process

1/18/2021 (Permalink)

SERVPRO drying equipment Every water damage situation is a little different, and requires a unique solution, but the general process stays the same.

SERVPRO of Vancouver/ Clark County implement a course of action for restoring a property that has water damage. A quick response is key to preventing further damage. 

There are five fundamental principles for water damage restoration which are noted in The Institute of Inspection, Cleaning and Restoration Certification (IICRC) S500 Standard and Reference Guide for Professional Water Damage Restoration: 

  • Safety 
  • Documentation 
  • Mitigation 
  • Drying Plan 
  • Cleaning and Repair 

Safety is the primary concern on a job site. It is important to make sure the crews and the occupants are informed and protected from any safety issues. 

Documentation is important to create an action plan for the project. At SERVPRO® we use DryBook® which is used on iPads that the crews bring on every job. Using DryBook® helps our crews document everything that is happening on the job, how to create a drying plan and to make sure the structure is drying properly. 

Mitigation is important because it helps the occupant recover more quickly from the water loss event. 

Drying plan includes removing excess water, extraction, evaporation and dehumidification. Drying equipment is placed to remove moisture through evaporation and dehumidification. Temperature is also important to increase the rate of evaporation. 

Cleaning and repair are done when the drying plan is complete and drying goals have been met. This is to repair and clean the property to preloss condition. 

SERVPRO Commercial Services

1/13/2021 (Permalink)

Water damaged shoe store When your commercial facility suffers a water, fire, storm, smoke or mold disaster, call SERVPRO of Vancouver/ Clark County today at (360) 254-0049

From the first sign of trouble to getting you back to work, SERVPRO of Vancouver/ Clark County can handle your commercial disaster remediation.

If your business has suffered a water, fire, smoke, mold, storm or other disaster, one call to SERVPRO of Vancouver/ Clark County will get you back in operation as soon as possible. We have the training, experience and equipment to handle large commercial emergencies. Regardless of your property type or size, our team will respond quickly to clean your property and manage your restoration project through to its completion.

Avoid Downtime and Lost Revenue

Every hour spent cleaning up your commercial business site is an hour of lost revenue and productivity. We act fast with the right resources, staff and training to minimize your losses and get you back in action ASAP.

Commercial businesses depend on us because:

  • We provide 24-hour emergency service
  • We offer immediate, appropriately-scaled response to any size of commercial disaster
  • We are able to call on the resources of our owner’s additional local franchises
  • We handle all aspects of the remediation job, from inventory and pack-out through coordination of your insurance claim process

Emergency Building Services

Once the initial damage to your commercial facility has been evaluated and remediated, count on us to get you back to work fast. One of your first concerns may be temporary protection to prevent the initial damage from growing worse.

We will make temporary fixes, like placing tarps over a damaged roof or boarding up a broken window, while you plan the permanent repairs. With our emergency building services, we can help prevent and reduce damage and get your property restored faster and make it “Like it never even happened.”

SERVPRO is Always Here For You

1/4/2021 (Permalink)

Fire damaged attic We have the specialized training and advanced equipment to handle any of your clean-up or restoration needs.

Disasters are by definition: "a sudden event, such as an accident or a natural catastrophe that causes great damage."

Nobody can predict when a water heater will burst, a pipe will break, or your stove will catch fire while you’re cooking.

But SERVPRO of Vancouver/ Clark County is always available, twenty-four hours a day, seven days a week. We are always ready to be there when you call, being "faster to any disaster."

Within minutes water will quickly spread, saturating everything in its path. 

Fire and smoke are especially destructive, leaving physical damage, smoke and soot and lingering odor settling in air ducts, furniture, clothes, and crevices.  In many instances property will also suffer from water damage from firefighting efforts.

In either case, the longer an area remains unmitigated, restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. This is why SERVPRO is ALWAYS available. SERVPRO is held to national response guidelines which means we arrive on scene within four hours from the notice of loss.

As part of a national chain of over 1,700 independently owned and operated franchises, SERVPRO of Vancouver/ Clark County is held to a high standard of customer service.

It Pays to Stay Healthy

12/15/2020 (Permalink)

Commercial office with SERVPRO house and franchise info Be proactive and call SERVPRO for competitive rates and become Certified: SERVPRO Cleaned! (360) 254-0049

Time is money in the workplace. So both employers and employees can not afford lost work time due to sickness. According to a recent study by the Integrated Benefits Institute, employees covered for sick time and other lost time benefits are absent from work due to illness. And it's approximately 893 million days annually. Impaired work performance due to illness incurs an estimated 527 million lost workdays.

The number of employee absences totals at almost 1.4 billion days annually, which is larger than every nurse in the US missing a year of work.

To put this in further context, the cost of poor health to employers is greater than the combined revenues of Apple, Amazon, Microsoft, Netflix, eBay, and Adobe,” said Thomas Parry, Ph.D., IBI President.

Whatever the expenses maybe, promoting and maintaining a healthy workplace and a healthy workforce yield a significant return on investment (ROI).

The emergence of the coronavirus, COVID-19, a contagious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) shows only mild symptoms  in most cases which include fever, cough, and shortness of breath. Some people experience muscle pain, mucus, and sore throat, as well. Some cases do progress to pneumonia and more serious illness. The fatality rate is estimated between 1% and 5% but varies by age and other health conditions. The infection spreads through respiratory droplets from coughing. Once a person has been exposed to COVID-19, the onset of symptoms is, on average, about five days.

SERVPRO of Vancouver/ Clark County encourages everyone to protect themselves and others by following the precautions offered by the CDC. They recommend the following measures:

  1. Washing hands often with soap and water for at least 20 seconds or use a hand sanitizers.
  2. Avoid close contact with people who are sick.
  3. Avoid touching the eyes, nose, and mouth with unwashed hands.
  4. Seek medical attention if one becomes sick, then stay home and self-quarantine until recovery.
  5. Cover the nose and mouth with a tissue when coughing or sneezing.
  6. Wear a facemask in public places.
  7. Clean and disinfect frequently touched surfaces daily.

Workplace Specific Health Strategies

What can employers do to promote a healthy work environment in light of COVID-19 or any other infectious diseases?

A simple and efficient path to promote workplace health includes the following items:

  1. Encourage hand washing with real soap for at least 20 seconds.
  2. Put hand sanitizer in numerous stations around the office or facility.
  3. Provide disinfectant wipes for employees to wipe down surfaces such as keyboards, mouse, desk, chair, pens, stylus, pencils, touch screens, etc.
  4. Allow employees to wear disposable gloves.
  5. Remind employees of the company's sick policy. Sharing COVID-19 or Influenza with workspace mates or the production crew could be very costly to all involved parties.
  6. Coordinate with the facility cleaning team regarding special measures to be taken during flu season or during periods of significant employee sickness.

These measures are very basic yet they go a long way to keep the workplace healthy and happy.

Covid-19 Cleaning Specialists

12/7/2020 (Permalink)

school hallway with "we help you fight back with specialty cleaning" Call Today for a Proactive Cleaning  [SERVPRO of Vancouver/ Clark County] (360) 254-0049

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

If your home or business needs specialty cleaning services, call the experts today!

Why Choose SERVPRO?

11/20/2020 (Permalink)

SERVPRO staff photo holding umbrellas Let us help in making your worries disappear, starting with just one phone call to (360) 254-0049

SERVPRO of East Vancouver/ Clark County is family owned and operated with every employee adopted as an added family member. Offering service to you, your family, or your business in the Southwestern Washington area, SERVPRO of East Vancouver endeavors to build lasting relationships and to stay involved in our widely ranged community. Holding memberships with the Vancouver Chamber, sponsoring events, and volunteering where we can is very important to our business. By calling us for your needs, you are guaranteed a spot in our “family.”

Our main goal is to serve your needs in a quick, professional manner. Fire and water damage can be very disturbing to every factor involved in the building damaged; creating much unnecessary stress and worry.  As we advocate for a safe, stress-free, and trustful experience, our team is fully equipped with hands on training and is the backboard of our business to make your experience “Like it never even happened.”

SERVPRO of East Vancouver/Clark County stands strong in providing a fast and efficient work ethic while maintaining a trusting relationship. We acquire a fully trained and equipped team 24 hours a day, 7 days a week specializing in (but are not limited to):

  • Fire Damage
  • Water/Flood Damage
  • Storm Damage
  • Carpet Cleaning
  • Sewage and Biohazard Cleanup
  • Mold
  • Odor Removal
  • Biological Contaminant Sterilization

Restore VS. Replace

11/13/2020 (Permalink)

Crew member in van with bandana face covering giving thumbs up Every item of yours is important and SERVPRO of East Vancouver/ Clark County will treat it as such.

The restore vs. replace mentality is one of the greatest assets SERVPRO of East Vancouver/ Clark County has when it comes to making it "Like it never even happened." It’s impossible to overstate the importance of keeping as many of the original items as possible.

This thinking allows prices to stay down as the cost for restoration is 20% of the cost for replacement. More importantly restoring is the preferred option because whether we realize it or not, the things in our homes, even the most arbitrary, have some kind of sentimental value. The blanket you always grab when you watch a movie, the plate you put your Thanksgiving turkey on or the couch your grandparents gave you.

SERVPRO’s Water Damage Restoration Process

11/13/2020 (Permalink)

Water damaged stairwell with flood line Having a Water Damage Emergency? Call SERVPRO of East Vancouver/ Clark County 24/7 at (360) 254-0049

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?

Call Today – (360) 254-0049

Every water damage event is a little different and requires a unique solution, but the general process stays the same.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources we will need.

Step 2 - Water Damage Inspection and Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal/ Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidifying

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

October Is National Fire Prevention Month

10/16/2020 (Permalink)

"october is fire prevention month"  black with flames SERVPRO Fire damage can strike at any time; are you prepared?

Home Safety Checklist

Smoke Alarms

There is one smoke alarm on every level of the home and inside and outside each sleeping area.

Smoke alarms are tested and cleaned monthly.

Smoke alarm batteries are changed as needed. 

Smoke alarms are less than 10 years old.

Cooking Safety

Cooking area is free from items that can catch fire.

Kitchen stove hood is clean and vented to the outside.

Pots are not left unattended on the stove.

Electrical & Appliance Safety

Electrical cords do not run under rugs.

Electrical cords are not frayed or cracked.

Circuit-protected, multi-prong adapters are used for additional outlets.

Large and small appliances are plugged directly into wall outlets.

Clothes dryer lint filter and venting system are clean.

Candle Safety

Candles are in sturdy fire-proof containers that won’t be tipped over.

All candles are extinguished before going to bed or leaving the room.

Children and pets are never left unattended with candles.

Carbon Monoxide Alarms

Carbon monoxide alarms are located on each level of the home.

Carbon monoxide alarms are less than 7 years old.

Smoking Safety

Family members who smoke only buy fire-safe cigarettes and smoke outside.

Matches and lighters are secured out of children’s sight.

Ashtrays are large, deep and kept away from items that can catch fire.

Ashtrays are emptied into a container that will not burn.

Heating Safety

Chimney and furnace are cleaned and inspected yearly.

Furniture and other items that can catch fire are at least 3 feet from fireplaces, wall heaters,   baseboards, and space heaters.

Fireplace and barbecue ashes are placed outdoors in a covered metal container at least 3 feet from   anything that can catch fire.

Extension cords are never used with space heaters.

Heaters are approved by a national testing laboratory and have tip-over shut-off function.

Home Escape Plan

Have two ways out of each room.

Know to crawl low to the floor when escaping to avoid toxic smoke.

Know that once you’re out, stay out. 

Know where to meet after the escape.

Meeting place should be near the front of your home, so firefighters know you are out.

Practice your fire escape plan.

The Importance and Purpose of Mold Remediation

10/2/2020 (Permalink)

"there are 100,000 different types of mold out there" mold background SERVPRO When it comes to mold remediation, you should consider the service of SERVPRO of Vancouver/Clark County (360) 254-0049

Mold Remediation

Mold remediation is the removal as well as cleanup of mold present in indoor environments. It is very important to tackle your mold problem head-on before it starts to cause damage to your home and health.

Causes of Mold

Many building materials can sustain the growth of mold. It is mainly caused by the presence of moisture or water indoors and grows on organic materials. Organic materials consist of things that were once living. Most mold growth is found on wood floors or wooded studs. It can also be encouraged by a lack of drying of building materials like concrete. Leaky roofs, flooding, problems connected with plumbing, and building maintenance can result in the growth of mold indoors.

The first thing to do to solve mold problems indoors is to stop the source of the moisture within your home or office, followed by mold removal. Solutions for small instances of mold are the following:

  • Ventilation
  • Sunlight
  • Wall Insulation
  • Dehumidifiers
  • Non-porous building materials
  • Household Cleansers

If the mold growth is significantly high, it might be necessary to choose a professional mold remediation company to eliminate mold from every building material which has been compromised.

The aim of remediation is to clean or entirely remove all contaminated materials in such a way that is effectively checks the release of fungi-contaminated dust from spreading into unaffected areas.

DIFFERENT METHODS

Some ways to hinder mold growth are air conditioning, improved insulation, and also dry fog. Current technology allows mold remediation companies to pack a room with a kind of dry fog that exterminates mold and prevents its growth. This fog contains a chemical which is approved by the EPA and in no way damages or harms the health of animals or individuals. The idea is to attack the mold which is harmful to people and their pets, whatever it takes as long as it does not exacerbate the situation.

However, some companies use other methods of remediating by exposing it to high levels of heat, sunlight, UV light, Ozone, Dry air, and also by spraying fungicides. While such methods can make it non-viable, the mold, including any by-products might still produce harmful health effects and repercussions. The only correct tactic of remediation is to employ detergent solutions that eliminate the mold physically.

Other means of Mold Removal Are:

  • Dry ice blasting: gets rids of mold on wood and cement surfaces
  • Vacuum: removes accumulated water from carpets and floors.
  • Damp wipe: by scrubbing or wiping non-porous surfaces with water and detergent.
  • HVPA Vacuum: Vacuum cleaners equipped with HVPA or High-Efficiency Particulate Air Filters are meant for the final cleanup of affected areas.

After remediation is achieved, all mold-affected furnishings, as well as building materials should be put in closed containers or impervious bags and disposed of as conventional construction waste

A Word of Caution

While engaged in mold removal, do not, on any account, breathe in either the mold or its spores, since it can be highly damaging to your health.